Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for the return of the purchased items (“Item”) and/or refund no later than 7 days after the Shopee Guarantee Period has expired.

Keeping this in consideration, how do I return an item to seller Shopee?

Follow these steps to request for Return/Refund: Step 1: Go to Me, then select the "To Ship/To Receive" button under My Purchases. Step 2: Tap on the order that you wish to request for a return/refund. Step 3: Tap “Return/Refund” at the bottom of the page.

Also Know, is Shopee return free? Shopee will allow you to print out your return waybill for FREE for you to ship the item back to the seller. *Note: Only return shipping via Poslaju is free. If you want to return the parcel using other courier companies, you will need to bear the return shipping fees or discuss with the seller regarding this.

Also question is, how do I claim return postage from Shopee?

1) From Shopee Homepage > Me > My Purchase > Return Refund > Find the relevant order. Click on "Select Courier" > Select Poslaju > Confirm. 2) After confirming, a tracking number will be generated and you'll be able to send a copy to your email address. Then download and print the Air Waybill from your computer.

What happens if seller doesn't respond to return request Shopee?

If the seller did not receive the return parcel from the buyer, the seller can raise a dispute in Shopee by tapping the 'Dispute to Shopee' button. Step 3: Once you have raised a Dispute to Shopee, select the appropriate "Dispute Reason", add a few words to explain the dispute, and tap "Submit".

Related Question Answers

How does Shopee refund work?

A refund request is accepted by the seller. A refund request is accepted by Shopee (in the event of a dispute) Automatically canceled by the system due to the seller failing to ship order(s) The buyer cancels a paid order (within an hour) after the payment was verified.

What is the refund?

A refund is a sum of money which is returned to you, for example because you have paid too much or because you have returned goods to a shop. Synonyms: repayment, compensation, rebate, reparation More Synonyms of refund.

What is return and refund Shopee?

Buyer will only be refunded after Shopee has received the confirmation from Seller that Seller has received the returned Item. In the event where Shopee does not hear from Seller within a specified time, Shopee will be at liberty to refund the applicable sum to Buyer without further notice to Seller.

How long does Shopee take to refund?

24 hours

How do I track my Shopee refund?

How to know if my refund case has been approved?
  1. From Shopee App, Click "ME" and then Click on "My Purchases".
  2. Find your order under "Cancelled" or "Return/Refund" Tab.
  3. Select the order by clicking on the name of the order.
  4. You will be able to see the status of your order from this page.

Do I have to pay for return shipping?

A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label.

How do I return an item I shipped?

  1. Package the item securely with all of the contents that it came with, and place the label on the outside of your box.
  2. Drop off the package at your nearest USPS location.
  3. Once the item is received & inspected by the vendor you will be issued a refund within 3-5 business days.

What is return and refund?

In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

How do I return my items using Shopee free return with poslaju?

[Return Refund] Introduction to Shopee Free Return with Poslaju?
  1. Print the return Air Waybill from your app or web.
  2. Attach this printed waybill to the parcel you would like to return to the seller.
  3. Lastly drop it off at the nearest Poslaju / Pos Malaysia branch for them to ship it back to the seller.

How do I return something to the post office?

Return shipment must include an appropriate, postage-paid Postal Service label. Item(s) must be mailable according to Postal Service standards. For mailability restrictions, visit usps.com/ship/shipping-restrictions.htm. For details on free Package Pickup, visit usps.com/pickup.

What happens if I refuse to pay cash on delivery Shopee?

This payment option will be suspended for 90 days. Failed transactions are canceled orders that are due to the following: Refusal to accept COD parcels. Failing to receive the package after the 2nd delivery attempt by Shopee Supported Logistics.

What happens if a Shopee delivery failed?

If the order has not arrived after extending the Shopee Guarantee, and there is no response from the seller, the buyer may choose to request a return/refund. Delayed Cash on Delivery(COD) orders that are passed the expected date of arrival, you may contact us and provide the specific order number.

How do you use Shopee pay?

Follow these steps to pay using ShopeePay: Step 1: After checkout, tap “Payment Option”. Step 2: Tap “ShopeePay” as the payment method, and checkout. Note: The purchase will be deducted from your ShopeePay balance immediately.

How do I cancel an order on Shopee if its already shipped?

Step 1: In the Me page, tap “To Ship”. Step 2: Under the “To Ship” icon, tap the order that you want to cancel. Step 3: Tap “Cancel Order” at the bottom of the Order Details page. Step 4: Choose a reason for cancellation and tap “Cancel Order”.

How many times can I extend Shopee guarantee?

Buyers are allowed a one-time, 3-day extension of the Shopee Guarantee period if they have yet to receive their orders.