Hive complaints process
We want to sort things out for you quickly, so please click the Chat button at the bottom right of this page. If you'd rather complain in writing, please email us at . We will always try to resolve your complaint as soon as we receive it.
Subsequently, one may also ask, how do I contact the hive?
You can reach out to us via e-mail at or call us at (866) 470-9133.
Beside above, how do I change my hive email address? You can change your email, mobile and landline numbers in the 'My account' section of the Hive app, found under 'Account'. Once you are in the Account details section simply tap on the icon to the right of the information you want to change, enter the new details and then tap 'Submit'. That's it, you're done!
Likewise, people ask, how do I contact hive UK?
or complaints about any product. You can do that by email at or you can chat to us using the 'Chat now' button in the bottom right corner.
How do I cancel my hive subscription?
If we need more time to investigate, we'll let you know and keep you updated. You can cancel your Hive Video Playback Membership at any time by calling us on 0800 980 8614 (we are open 8.00am – 9.00pm Monday to Sunday), or by emailing us at using the wording in the cancellation form included below.
Related Question Answers
How do I reset my hive?
To reset your Hive Active Plug, press and hold the button on the front for ten seconds. Once you see the light double flashing amber, you're done! Try installing your Hive Active Plug in your Hive app or online dashboard again.Does hive heating have a monthly cost?
Can I buy a Hive Active Heating subscription? you can continue to pay £2.99 a month for Hive Live or cancel the Hive Live subscription and pay nothing.Why is hive not working?
Check that your Hive hub is connected to the mains power socket and switched on. Check that your products are connected to the mains power socket and the socket is switched on OR that the batteries haven't run out. For help on replacing the batteries see our user guides.Is hive heating worth it?
Yes, the price is a little steep but the technology you are buying into - more on this later in the review - is worth it. Hive is also boasting on its website, that by using its system over the course of a year you can save hundreds on your heating bills. The hub is the beating heart of Hive.Is there a problem with Hive today?
No incidents reported today.How do I turn on my hive thermostat?
Push the dial to wake up the thermostat. Once the screen turns on press the Menu button and select Heat. Here you'll see the different modes: Schedule, Manual and Off. Select one by turning and pushing the dial.Is hive part of British Gas?
Hive are a proud member of the British Gas family and we work closely with them to help make running your home and managing your energy use easier.Why is my hive thermostat not connecting?
Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank. Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.How do I connect my hive thermostat to the app?
1. Press and hold both the left (back/”button 8″) and middle (menu/”button 7″) buttons on the bottom of the thermostat. On the app, go to “install a device”, “add another device”, “Go”. Devices should then all link and the status light should go green on the receiver.How do I put hive hub in pairing mode?
If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for 1 second and release it. The middle light should now flash AMBER showing it is in pairing mode.How do I set up hive heating?
Connect the hub to the household's broadband router using the network cable provided. Fit the power cable into the hub and plug it into a power socket. OOO Wait for an amber flashing light. During start up the green light will flash, followed by the amber light.How do I set up hive?
Log in to the app or website and enter the Hub ID (this is found on the underside of the hub). Click “Go” and your hub will begin to search for devices. Follow the on-screen instructions to add your devices. If you have a Hive Hub 360 as shown below, follow our guide here.What is Hive Live plan?
Hive Live is a monthly scheme which allows you to receive the following benefits: • Ongoing warranty on all of your Hive products. • 10% discount when you buy any Hive products. • Free delivery on all orders. • Receive Hive notifications via SMS, as well as push and email.Is my boiler compatible with hive?
Hive Active Heating works with most oil boilers and, if you have an existing conventional thermostat or programmer, it can replace either.Do I need a hive hub?
Yes. The Hub is the heart of your Hive system and allows you to control your devices remotely.How do I log into my hive account?
How do I log in online? If you bought Hive products online at hivehome.com your login details will be sent to you by email within hours of purchasing Hive. You'll need these to log into hivehome.com or the Hive app and to use Hive.How do I log into hive?
A. You can sign up by selecting <Sign Up>. You can select <Continue with Hive> on the account sync notice pop-up or select <Sync with Hive> in the settings menu in the game to move to the login page.How do I find my hive password?
Procedure 1- Log into the hive server node through SSH as root.
- Locate the hive-site.
- Search for the configuration setting: "javax.jdo.option.ConnectionPassword"
- The value associated with the configuration setting "javax.jdo.option.ConnectionPassword" is the Hive Metastore password.
- If the option "javax.
